The emergence of emotion artificial intelligence (AI) signifies the next technological breakthrough, with market projections indicating a remarkable growth trajectory from USD 2.74 billion in 2024 to USD 9.01 billion by 2030, demonstrating a compound annual growth rate (CAGR) of 21.9%, according to a MarketsandMarkets™ report.
The surge reflects the increasing demand for AI-integrated smart devices and personalized experiences driven by emotionally intelligent technologies, such as chatbots.
This emerging technology is poised to recognize and interpret human sentiment through multiple models, including facial expressions, voice tones, and text emotions, establishing a more profound connection with users in real time.
Customer experience remains the primary catalyst driving emotion AI’s growth, with businesses recognizing its substantial impact. Gartner predicts that by 2026, approximately 68% of enterprises will utilize this emerging technology to deliver enhanced customer interactions.
The North American market is expected to dominate the revenue share for emotion AI, demonstrating a CAGR of 21.5% between 2023 and 2030.
