True Corporation has introduced artificial intelligence (AI) solutions to enhance customer service and boost productivity in Thailand. During an event called "AI Gets Real," the company showcased virtual service agents, smart retail solutions, and AI-powered content. True Corporation aims to automate all repetitive processes by 2027, making AI a crucial factor for success.

Read more: True Corporation Boosts Customer Service in Thailand with AI Solutions

Rakuten Mobile has announced that their mobile carrier service now has over 7 million subscribers as of June 16, 2024. In just over two months since reaching 6.5 million subscribers, the entity has successfully added 500,000 more, making this the largest increase in three months since launching the Rakuten UN-LIMIT VII plan.

Read more: Rakuten Mobile Hits 7 Million Subscribers, Adding 500,000 in Two Months

Dialog Axiata PLC, the top connectivity provider in Sri Lanka, and Telekomunikasi Indonesia International (Telin), the international arm of Telkom Indonesia, have signed a new Master Service Agreement (MSA). Under this agreement, Telin will exclusively provide managed services for international A2P SMS traffic and international voice termination traffic to Dialog.

Read more: Dialog Axiata PLC Teams Up with Telin to Combat Spam and Fraud

MYCOM OSI, a top independent provider of network assurance and service experience assurance solutions for some of the largest communications service providers (CSPs) globally, announced at FutureNet World 2024 in London on April 16-17 that its Service Experience Assurance Solution (enhanced with SOC Automation) has delivered impressive results for the NOC/SOC (network operations center/service operations center) of Globe Telecom—the leading mobile network operator and digital solutions platform in the Philippines.

Read more: Globe Telecom Transforms Service Assurance with MYCOM OSI

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