Huawei engaged in a joint effort with multiple well-known CSPs, such as Vodafone Türkiye, Indonesia IOH, STC Bahrain, China Hong Kong HKT and communications suppliers, Bahrain Hayat Communications and Pakistan Core9, winning the ‘Business Impact’ Catalyst Award through its ‘Accelerated Service Centric Autonomous Network Operations’ catalyst project during Innovate Asia '24, which was held by TM Forum.
Operators are always facing the challenge of continuously improving market competitiveness and providing better communication service experiences for their customers. Based on TM Forum’s standard framework, Huawei continuously explores how to deeply integrate emerging technologies—such as Generative AI (GenAI), Digital Twin Network (DTN), and Expected Demand Not Served (EDNS)—with service-centric operations transformation to align with operators' strategic goals for digital transformation. These technologies simplify network and service operations, improve network quality, reduce revenue loss, improve customer satisfaction, and maximize business value.
Firstly, Huawei uses the AOMM maturity assessment model to evaluate the operations capability gap between operators and the related transformation path. Secondly, Huawei builds role-based FO Copilot and AI agent capabilities within service monitoring scenarios to operations efficiency. The EDNS algorithm framework is used to analyze and make decisions on traffic impact, reprioritize the network faults based on service impact, intelligently sort network faults and field maintenance orders, reduce service loss, and continuously enhance service experience for VVIP customers. The DTN is used to simulate the network and service status and provide latency-oriented B2B services, improving operations efficiency and bringing new business benefits through new service packages. Lastly, the TM Forum Value Operations Framework (VOF) is used to calculate the business value to highlight the ROI of Huawei’s innovative solution, in terms of future investments and commercial scaling, to its business stakeholders.
In the intelligent operations domain, Huawei's best experts and R&D teams collaborate with carriers in innovative scenarios, using AI technology applications to create innovative solutions. The operational capabilities of these solutions can be assessed based on service impact. Furthermore, AI technologies can evolve, leading to the implementation of innovative solutions.
This results in the implementation of transformative methods and innovative best practices, shifting from network-centric to service-centric operations by utilizing the capabilities of the AUTIN intelligent operations solution, business influence, and AI application.
Huawei will continue to cooperate and innovate with TM Forum and global carriers to accelerate the implementation of new values, technologies, and applications, and lead the development of the intelligent operations industry.
