At Innovate Asia 2024 in Bangkok, Thailand, Vikram Sinha, President Director and CEO of Indosat Ooredoo Hutchison, joined Toni Eid, Founder and CEO of Telecom Review Group, for a casual discourse. Sinha shared updates on Indosat's recent advancements and outlined the company's future vision.
Can you share the latest developments at Indosat Ooredoo Hutchison?
We have maintained a focus on our core priorities, with a commitment to consistency and executional excellence at the foundation of our approach. Our numbers reflect this focus, particularly in our sustained growth trajectory and cost leadership initiatives.
Notably, our revenue is achieving double-digit growth, with EBITDA increasing at an even faster rate than revenue, all contributing to a strengthened net profit. In fact, our normalized net profit has shown approximately 73% year-over-year (YoY) growth.
How is Indosat Ooredoo Hutchison building on this success to drive further growth?
This is not about one person or solely about Vikram; it is about fostering a culture of distributed leadership. We are committed to cultivating an environment where each individual thinks and acts like an owner. Each of my 3,500 employees arrive at the office empowered and motivated to contribute with a sense of ownership. This ownership culture is foundational and fuels everything we do.
Furthermore, we are deeply committed to customer experience throughout the entire organization. Our core principles are built around enhancing the experiences of employees, customers, and partners alike, which has been key to our success.
When I say ‘happy every day,’ I recognize that complete happiness is not constant—some days bring challenges. However, alignment with our larger purpose sustains us through these times. Our culture is dedicated to pursuing a shared purpose as we strive to build an iconic brand.
Our overarching goal is to empower every Indonesian, and I’ve shared this vision with all my employees. However, this goal is only achievable with a strong P&L and a balanced sheet to support our initiatives.
In the coming weeks, you can expect to see significant developments as we actively invest in early AI adoption in Indonesia. We are working in a spirit of partnership and collaboration to make this happen.
