Telkom Indonesia has announced a new strategic partnership with Reka AI, a Silicon Valley-based startup specializing in multimodal AI. This collaboration aims to fast-track the development of AI capable of understanding the over 700 languages spoken across Indonesia.
Reka AI is known for its advanced AI products that handle diverse data types, including text, images, sound, and video. Telkom Indonesia plans to leverage Reka's large language model (LLM)-based multimodal AI technology to enhance its external services and streamline its internal business operations.
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Enhanced Comprehension
Telkom Indonesia stated that integrating multimodal AI technology will bolster its internal operations, boosting efficiency and productivity, and presenting new business opportunities.
Additionally, the LLM-based multimodal AI is expected to enhance the performance of Telkom’s chatbots, allowing them to process language more intelligently and tailor services to the customer's specific language needs.
This is a crucial feature, given Indonesia's status as one of the most linguistically diverse countries in the world. Although Bahasa Indonesia is the official language, the nation is home to approximately 700 regional languages. A Translators Without Borders report indicates that while 94% of Indonesians speak Bahasa, it serves as the primary language for only 20% of the population.
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AI for “Positive Change”
Telkom's EVP of Digital Business and Technology, Komang Budi Aryasa, expressed enthusiastic support for the collaboration. "We are very enthusiastic to collaborate with various parties in exploring the potential use of cutting-edge AI technology, such as our collaboration with Reka—a pioneer in AI research and development. Through this collaboration, we hope that the quality of Telkom's digital products and services will be increasingly optimal, so that they can provide great benefits to society, the business world and the country," said Aryasa.
"We are very excited to collaborate with Telkom Indonesia, a company that shares our vision of using AI to drive positive change, and we look forward to collaborating on initiatives that will not only benefit Telkom's business but also contribute to the advancement of AI in Indonesia," said Reka CEO, Dani Yogatama.
This collaboration will further bolster Telkom's market position and enhance the quality of its current digital services. With the integration of LLM-based multimodal AI, Telkom anticipates that its AI technologies, including chatbots, will gain the ability to process language more intelligently, leading to quicker and more accurate responses to user inquiries. Additionally, improved language capabilities are expected to deliver a more personalized experience for users, boosting customer satisfaction and loyalty.
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