Telkomsel, an Indonesian operator, is testing facial recognition technology to simplify the process of registering and replacing prepaid cards.
This makes Telkomsel the second telecom company in the country to adopt this biometric technology.
On Friday, Telkomsel announced that it is trialing facial recognition in its customer service portal, GraPARI Online, and the MyGraPARI app.
The facial scan compares the individual’s features with government identity databases to confirm the customer's identity. Facial recognition will be used alongside current validation methods like Population Identification Numbers (NIK) and Family Card Numbers (KK).
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Biometric Technology at the Forefront
Telkomsel's MyGraPARI has been indirectly using facial recognition by supporting eKTP, the digital version of Indonesia's ID card that includes biometric data. MyGraPARI also offers fingerprint scanning as an ID verification option.
Telkomsel's Sales Director, Adiwinahyu Basuki Sigit, mentioned that facial recognition will simplify and secure the process of registering and replacing prepaid cards, while also enhancing personal data protection.
He stated, “This biometric technology not only streamlines the registration process but also supports the implementation of Know Your Customer (KYC) standards to ensure the accuracy of customer data and reduce the risk of fraud and identity theft in today's digital age.”
Telkomsel's announcement follows XL Axiata’s launch of a new prepaid SIM card registration process using facial recognition after a successful trial last month.
These developments signify that facial recognition technology is becoming more prevalent in Indonesia, especially among government agencies and companies. There is a notable focus on immigration checkpoints.
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